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Complaints

If you have any issue with the service you have received from the firm please contact our Managing Partner, Philip Cockram, at philip.cockram@pinneytalfourd.co.uk.

Our Internal Complaints Procedure is as follows:

  • Once a complaint is made, we will send you a letter acknowledging receipt of your complaint within fourteen days of receiving it, enclosing a copy of this procedure.
  • We will then investigate your complaint. This will normally involve reviewing your matter files and speaking to the member of staff who acted for you.
  • We anticipate completing our investigations within 28 days of your letter of complaint and reverting to you in writing with our response with suggestions for resolving the matter, if appropriate.
  • If you are not satisfied with the outcome you can then contact the Legal Ombudsman PO Box 15870, Birmingham, B30 9EB about your complaint or, if your concern relates to a regulatory or conduct issue, the Solicitors Regulation Authority at The Cube, 199 Wharfside Street, Birmingham, B1 1RN.
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Would you like to know more?

For help and advice, talk to a member of our team. They can advise on the best options in your matter.

Call: 01708 229 444 Email us

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