Once a complaint is made, we will send you a letter acknowledging receipt of your complaint within fourteen days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally involve reviewing your matter files and speaking to the member of staff who acted for you.
We anticipate completing our investigations within 28 days of your letter of complaint and reverting to you in writing with our response with suggestions for resolving the matter, if appropriate.
If you are not satisfied with the outcome you can then contact the Legal Ombudsman PO Box 15870, Birmingham B30 9EB about your complaint or, if your concern relates to a regulatory or conduct issue, the Solicitors Regulation Authority at The Cube, 199 Wharfside Street, Birmingham, B1 1RN.