Workplace grievances and Appeals

Employees have the right to raise a grievance in respect of any concerns, problems or complaints that you may have in relation to their employment.

The ACAS Code of Practice provides guidance as to how a grievance procedure should be managed and any failure to adhere to the policy could uplift compensation if the employee pursues their complaint and is successful in the Employment Tribunal.

It is essential that you have a fully compliant written grievance procedure. If problems do arise, these procedures help to resolve the issues within the workplace and ensure that you deal with employees' grievances fairly.

You must inform the employee the name of the person to whom they should apply to seek redress for a grievance and how they should make this application. This information can be contractual or the contract may refer the employee to the staff handbook.